Text Message Program & Opt-In

Program: September’s Locs Appointment Alerts (powered by LUSTRA) · Effective September 11, 2026

Text alerts arrive once SMS registration completes — email always works. This page is the program a carrier reviews. No text is sent until that registration is complete. Sign-in is an email code. Reply STOP and reply HELP apply after registration, once a message has been sent.

What this program is

September’s Locs (4616 Westgrove Ct., Virginia Beach, VA 23455) will use the LUSTRA platform (LUSTRA GROUP, LLC) to send appointment-related text messages to Clients who opt in, once SMS registration is complete. These are transactional notices about appointments you booked — not marketing. Email notices work before that registration.

Message type	Example
Ready	September’s Locs: your appointment is ready for checkout. View your client portal for updates. Reply STOP to opt out, HELP for help.
Appointment confirmation	September’s Locs: Your appointment is confirmed for Sep 11 at 11:00 AM. Reply STOP to opt out, HELP for help.

How you opt in

You opt in by entering your mobile number and checking the consent box in the online appointment form (in the LUSTRA Client portal), or by telling Studio staff at the front desk that you want text alerts, in which case staff record your consent in your profile. The consent language you agree to is:

☐ Text me about my appointments. By checking this box, I agree to receive appointment-related text messages (confirmations and ready alerts) from September’s Locs, sent through LUSTRA, at the mobile number I provided, once SMS registration is complete. Consent is not a condition of purchase. Message frequency varies (typically 1–3 messages per appointment). Message & data rates may apply. Reply STOP to cancel at any time, HELP for help. See our Privacy Policy and Terms.

We record the date, time, and source of your consent. Consent is not required to book — if you leave the box unchecked you will receive email notices instead.

Message frequency and cost

Frequency varies with your appointments — typically 1 to 3 messages per appointment, after SMS registration is complete.
Message and data rates may apply. Check with your carrier for details of your plan.
Messages are sent from the toll-free number +1 (866) 319-5236.

How to stop

Reply STOP to any message to cancel. You will receive one final confirmation that you have been unsubscribed, and no further texts will be sent to that number unless you opt in again.
You can also turn off appointment reminders in the Client portal under Settings → Notifications, or ask Studio staff.
Opting out of texts does not cancel your appointments; you will still receive email notices.

Help and support

Reply HELP to any message for support information.
Call the Studio at (757) 563-3556.
Platform support: contact@northstar-insight.info (LUSTRA GROUP, LLC, 582 Lynnhaven Pkwy, Suite 100, Virginia Beach, VA 23452).

Privacy

Your mobile number and your opt-in are used only to send the messages described here. We do not share your mobile number or your consent information with third parties or affiliates for their marketing or promotional purposes. Messages are delivered by Microsoft Azure Communication Services on our behalf. See the full Privacy Policy.

Carriers are not liable for delayed or undelivered messages. T-Mobile, AT&T, Verizon, and other carriers may block messages that do not follow their messaging policies; this program is registered for toll-free messaging.